FAQs
About House of MIRCHI
What is House of MIRCHI?
House of MIRCHI is an Indian grocery business based in Magdeburg, Germany. Our online shop brings together rice, flour, lentils, spices, snacks and everyday essentials for your kitchen.
Where are you located?
Our address is:
House of MIRCHI
Lueneburger Str. 25
39106 Magdeburg, Germany
For collection, please wait until you receive your “Ready for pickup” email and visit during our pickup opening hours.
How can I contact you?
Email info@mirchihouse.com or use the contact form on our website. For questions about an existing purchase, include your order number so we can find it quickly.
Do you sell frozen items?
No. We do not sell frozen items.
Where can I find ingredients, allergens and storage information?
Check the product description and the information printed on the packaging. If you need clarification before ordering, contact us. Always follow the storage instructions and check the product label before use.
What shelf life can I expect?
Shelf life varies between products. Please check the best-before or use-by date on the packaging. If you need a particular remaining shelf life, contact us before placing your order.
Orders & Payments
How do I place an order?
Choose your products, add them to your cart and proceed to checkout. Enter your contact details, select an available delivery or pickup option, and complete payment. Your order confirmation will be sent by email.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout. Availability can depend on your device, billing details and the payment provider.
Are there limits on how many products I can order?
Some products have purchase limits to help keep stock available for more customers. Each 10 kg product is limited to two bags per order. Please check any limit message displayed when adding products.
Can I change my order or delivery address?
Contact us as soon as possible at info@mirchihouse.com, including your order number and the requested change. We will check whether it is still possible. Changes cannot be guaranteed once preparation or dispatch has started.
Can I cancel my order?
Please contact us promptly with your order number. We will check its status and explain the available options. Further information is provided in our cancellation and refund policies.
Will I receive an invoice?
Your invoice is sent separately by email through our invoicing system. It may arrive at a different time from the Shopify order confirmation. If you cannot find it, check your spam folder or contact us.
Shipping & Delivery
Where do you deliver?
We offer delivery within Germany. The delivery options available for your address are shown at checkout.
Which courier will deliver my parcel?
We ship parcels with DHL or DPD. Your shipping confirmation will identify the carrier and include tracking details when available.
How much does shipping cost?
Eligible standard deliveries within Germany cost €5.99 for orders below €40. Eligible orders with a product value of €40 or more after discounts receive free standard shipping.
Any separate express or local-delivery charge is shown at checkout. Please check the final delivery charge before paying.
When will my order arrive?
Please refer to the estimated delivery information shown at checkout and in your shipping confirmation. Preparation time and carrier transit time are separate, and weekends, public holidays or carrier delays can affect arrival.
Do you offer express delivery?
If express delivery is available for your address and order, it will appear at checkout with its price and estimated timeframe. Select that option before completing payment.
How do I track my parcel?
Once tracking information is available, we will send it in your shipping confirmation. Use the carrier’s tracking link to follow your parcel’s progress.
Do you offer local delivery in Magdeburg?
Local delivery is available for eligible addresses within our delivery area. Enter your complete address at checkout to see whether the option is available and what charge applies.
What should I do if my parcel is delayed or marked as delivered but has not arrived?
First check the carrier’s tracking information, delivery location and any neighbour or parcel-shop details. If you still cannot locate it, contact us with your order number so we can investigate.
Store Pickup
Can I collect my order instead of having it delivered?
Yes. Select Pickup in store at checkout when available. Store pickup is free.
When will my pickup order be ready?
Pickup orders are usually ready within one hour during opening hours. Orders placed near closing time or outside opening hours will be prepared on the next working day. Please wait for your “Ready for pickup” email before travelling to collect.
What should I bring when collecting my order?
Bring your order confirmation or order number. If another person is collecting for you, give them the order number and the name used for the purchase.
Discounts & Products
Where do I enter a discount code?
Enter your code in the discount-code field at checkout and apply it before paying. Check the updated total to confirm that the discount has been accepted.
Why is my discount code not working?
The code may have expired, reached its usage limit or require particular products, customers or a minimum spend. Some offers cannot be combined. Check the offer conditions, or contact us before completing payment if you need help.
What if I forgot to enter my discount code?
Email us promptly with your order number and the code. We will review the offer conditions and your order, but applying a discount after payment is not guaranteed.
What should I do if an item is missing, incorrect or damaged?
Contact info@mirchihouse.com with your order number and a description of the issue. Where possible, include photographs of the item, packaging and parcel label. For a product-quality concern, please also include its batch number and date marking. These details help us investigate.
How can I request a return or refund?
Contact us with your order number and the reason for your request. Please read our Refund Policy and cancellation information for the applicable process and conditions. Do not send goods back before contacting us.
Mirchi Golden Ticket
What is the MIRCHI Golden Ticket?
The MIRCHI Golden Ticket is our monthly customer prize draw. Each qualifying order receives one ticket reference and an entry for the chance to win a €25 House of MIRCHI shopping coupon, subject to the promotion’s Terms & Conditions.
Which orders qualify for a Golden Ticket?
A paid order must have a qualifying product value strictly above €50, including VAT and after discounts. Shipping charges and gift-card purchases do not count towards this amount. The order must also fall within the campaign’s eligibility period. An order of exactly €50 does not qualify.
Do I need to register separately?
No separate registration is required. Eligible orders are entered automatically, and the ticket reference is sent to the email address provided with the order.
Can I receive more than one ticket?
Yes. Each separate qualifying order receives one ticket. Ordering more products in a single order does not create additional tickets for that order.
Where can I find my ticket number?
Look for a separate MIRCHI Golden Ticket email. Your reference begins with MGT-, followed by six digits. If it has not arrived, check your spam folder and contact us with your order number.
When is the winning ticket announced?
The winner is announced on the 15th of the following month at 7:00 PM German time.
For example, qualifying orders placed in October enter the draw announced on 15 November at 7:00 PM.
How will I know if I have won?
We will contact the winner by email. The winning ticket reference will also be published on our Lucky Draw page. We do not publish the customer’s name or Shopify order number.
What happens if my order is cancelled or refunded?
Cancelled, fully returned or fully refunded orders do not qualify. A partially returned order remains eligible only if its remaining qualifying product value is still above €50. Further details are set out in the Golden Ticket Terms & Conditions.
How can the €25 prize coupon be used?
The prize coupon has no minimum purchase requirement and must be redeemed in a single order within two calendar months of issue. Its email will state the exact expiry date and redemption conditions. Any unused balance is not carried forward.
Where can I read the complete Golden Ticket rules?
Visit our Lucky Draw page for the full MIRCHI Golden Ticket Terms & Conditions, campaign dates and privacy information.