Returns, Refunds & Your Right to Withdraw
Who this policy applies to
The withdrawal rights described below apply to consumers. A consumer is an individual entering into a transaction mainly for purposes outside their trade, business or profession.
Your 14-day right of withdrawal
You may withdraw from your purchase contract within 14 days without giving a reason, unless a statutory exception applies.
The withdrawal period begins on the day you, or a person you nominate other than the carrier, receives the goods.
If several goods from one order arrive separately, the period begins when the last goods are received. If a product is delivered in several parts or pieces, it begins when the final part or piece is received.
For purchases concluded online, choosing local delivery or collection does not, by itself, remove your statutory withdrawal rights.
How to tell us
To withdraw, send us a clear statement that you wish to withdraw from the contract:
Jahnavi Manne, trading as House of MIRCHI
Lueneburger Str. 25
39106 Magdeburg
Germany
Email: info@mirchihouse.com
Telephone: +491729553995
You can notify us by email or post. You may use the model form below, but using that form is optional.
You can also exercise your withdrawal right through our online withdrawal function:
WITHDRAW FROM A CONTRACT
When you submit a withdrawal through that function, we will promptly send an acknowledgement by email containing your declaration and the date and time it was received.
To meet the withdrawal deadline, you only need to send your withdrawal statement before the 14-day period expires. You do not need our approval to exercise this right.
Returning the goods
After notifying us of your withdrawal, return or hand over the goods without undue delay and no later than 14 days after your notification.
Send returns to:
House of MIRCHI — Jahnavi Manne
Lueneburger Str. 25
39106 Magdeburg
Germany
The deadline is met if you dispatch the goods before those 14 days expire.
You bear the direct cost of returning goods when exercising your withdrawal right. This does not determine who pays return costs when goods are defective or incorrectly supplied.
Please pack goods securely. Including your order number helps us identify the return, but it is not a condition of your withdrawal right.
Refunds following withdrawal
If you withdraw from the contract, we will reimburse the payments received from you, including the original delivery charge up to the cost of our least expensive standard delivery option. Additional charges for a more expensive service, such as express shipping, are not reimbursed.
We will reimburse you without undue delay and within 14 days of receiving your withdrawal notice. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them back or you provide evidence of dispatch, whichever happens first.
Refunds use your original payment method unless we expressly agree otherwise. We do not charge a refund fee.
Handling goods before returning them
You are responsible for a reduction in value only where it results from handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, and the applicable statutory requirements for such compensation are met.
Original packaging is helpful for safe transport, but it is not a general condition for exercising your withdrawal right.
Products subject to statutory exceptions
Where applicable, the statutory right of withdrawal does not apply to:
- Goods that can deteriorate rapidly or whose expiry date would quickly be exceeded.
- Goods made to your specifications or clearly personalised for you.
- Sealed goods unsuitable for return for health-protection or hygiene reasons, if their seal has been removed after delivery.
- Goods that, because of their nature, become inseparably mixed with other goods after delivery.
Food products are not automatically excluded simply because they are food. An exclusion applies only where the relevant statutory conditions are satisfied.
These exceptions do not remove your statutory rights concerning defective, damaged or incorrectly supplied goods.
Damaged, incorrect or missing goods
If something is wrong with your order, contact info@mirchihouse.com with your order number and a description of the issue.
Where possible, include photographs of the goods, packaging and parcel label. For a food-quality concern, the batch number and date marking can also help our investigation.
Please contact us promptly so we can assist. This request does not impose an additional deadline on your statutory rights or require photographs as a condition for making a claim.
Requests before dispatch
If you want to stop or change an order before dispatch, contact us as soon as possible. We will check whether preparation or dispatch can still be stopped.
This practical assistance is separate from your statutory withdrawal rights.
Model Withdrawal Form
Complete and send this form only if you wish to withdraw from your contract.
To:
Jahnavi Manne, trading as House of MIRCHI
Lueneburger Str. 25
39106 Magdeburg, Germany
Email: info@mirchihouse.com
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service ():
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if submitted on paper:
Date:
(*) Delete as appropriate.