Versand
Last updated: November 4, 2026
Thank you for shopping with House of MIRCHI. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).
Orders placed after noon or on weekends and holidays may begin processing the next business day.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
United Kingdom customs, taxes and other applicable fees
For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.
Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.
European Union customs, taxes and other applicable fees
Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.
If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.
Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.
Delivery within Germany
House of MIRCHI offers parcel shipping within Germany, local delivery to eligible addresses in the Magdeburg area, and free pickup outside the store.
Enter your address at checkout to see the services available for your order. We currently do not offer international shipping.
Delivery charges and timeframes
| Service | Charge | Delivery timeframe |
|---|---|---|
| Standard shipping — product value below €40 | €5.99 | 2–3 working days |
| Standard shipping — product value €40 or more | Free | 2–3 working days |
| Express shipping | €9.99 | 1–2 working days |
| Local delivery — product value below €40 | €5.00 | Within 24 hours of placing your order |
| Local delivery — product value €40 or more | Free | Within 24 hours of placing your order |
| Store pickup | Free | Same-day collection for orders placed by 7:30 PM on pickup opening days |
The €40 free-delivery threshold is based on the product value, including VAT and after discounts. Delivery charges do not count towards this amount.
Free standard shipping does not include express shipping. Express shipping costs €9.99 regardless of whether your order qualifies for free standard shipping.
All prices and delivery charges include applicable VAT. Your selected delivery charge and final total are displayed before you submit your order.
Standard parcel shipping
For available products, standard delivery within Germany takes 2–3 working days after payment confirmation, unless a different timeframe is stated for a product or at checkout.
This timeframe includes preparing your order and transporting it to your address.
For parcel-shipping estimates, working days mean Monday to Friday, excluding public holidays at our dispatch location. Saturday delivery may be available through the carrier but is not guaranteed.
Express shipping
Express delivery takes 1–2 working days after payment confirmation and costs €9.99.
Select Express shipping at checkout when it is available for your address and order. The timeframe includes preparation and transport. Orders received on a non-working day begin processing on the next working day.
Please contact us before ordering if you need your goods for a particular event or deadline.
DHL and DPD
Our parcel delivery partners are DHL and DPD. Your shipping confirmation will identify the carrier handling your parcel and include tracking details when available.
Use the tracking link to check your shipment’s progress. If an unexpected delay affects your order, please contact us so we can help investigate.
Local delivery in the Magdeburg area
Local delivery is available only for addresses within our supported delivery area. Enter your complete address at checkout to check eligibility.
- Orders below €40: €5.00 local-delivery charge.
- Orders of €40 or more: free local delivery.
- Delivery time: within 24 hours of placing your order.
Please provide a correct address, a reachable telephone number and any useful access instructions, such as the name on the doorbell or building entrance details.
If you will be unavailable, contact us promptly to discuss the delivery arrangements. Please do not assume that goods will be left unattended without an agreed arrangement.
Free pickup outside our premises
Collect your order free of charge outside our premises by selecting Pickup in store at checkout. This checkout option refers to collection outside the address below.
Collection address:
LageLowe
Lueneburger Str. 24
39106 Magdeburg, Germany
Collection is available during our published pickup hours, until 8:00 PM.
Orders placed by 7:30 PM on a pickup opening day can be collected the same day after you receive your “Ready for pickup” email. Orders placed after 7:30 PM will be prepared for the next pickup opening day.
Please wait for that email before visiting. Bring your order confirmation or order number and follow the collection instructions included in the notification.
All times are German local time, including seasonal clock changes.
Collection times
Pickup is available during our published opening hours, until 8:00 PM.
Orders placed by 7:30 PM on a pickup opening day can be collected the same day once you receive confirmation that they are ready.
Orders placed after 7:30 PM will be prepared for collection on the next pickup opening day.
All collection times follow German local time, including seasonal clock changes.
Please wait for your “Ready for pickup” email before visiting. Bring your order confirmation or order number. If someone collects on your behalf, give them the order number and the name used for the purchase.
If you cannot collect before closing, contact us to arrange collection on another opening day.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to Germany.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at info@mirchihouse.com or use the contact details in our contact information policy.